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ReCrystallize Pro Support Frequently Asked Questions
Click on any of the commonly encountered questions and issues below for more information and guidance.
If your question about viewing Crystal Reports on the web with ReCrystallize Pro is not addressed below,
please contact support for assistance.
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Issues Viewing Crystal Reports on the Web Browser using ASP.NET
Top Issue: When viewing a Crystal Report using ASP.NET, the web page appears blank. The error "'bobj' is undefined" or similar may be displayed.
HTTP Error 500.19 - Internal Server Error. The requested page cannot be accessed because the related configuration data for the page is invalid.
Server Error in '...' Application. An error occurred while attempting to load the Crystal Reports runtime.
Server Error in '...' Application. Retrieving the COM class factory for component with CLSID ...failed due to the following error...The specified module could not be found.
Could not load file or assembly 'log4net, Version=...' or one of its dependencies. The system cannot find the specified file..
Server Error in '...' Application. Unsupported Operation. A document processed by the JRC engine cannot be opened in the C++ stack.
When viewing a Crystal Report in a web browser with ASP.NET, the viewer does not prompt for parameters.
"HTTP Error 404.17 - Not Found" error occurs when attempting to view a Crystal Report in a web browser using ASP.NET.
When viewing a Crystal Report with saved data in a web browser, drill-down subreports are unavailable.
How to pass parameter values to a Crystal Reports web page on the URL, from a form, or from an existing application.
Issues Viewing Crystal Reports in the Web Browser using "classic" ASP
"Access Denied" Error or "Internal Server Error" Viewing a Report with the Report Application Server / Crystal Enterprise Embedded.
"ReCrystallize Warning: Unable to connect to data source..." Message when Viewing a Crystal Report in the Web Browser.
"Server Has Not Yet Been Opened" Error when Viewing a Crystal Report in the Web Browser
"Server.CreateObject Failed" Error when Viewing a Crystal Report in the Web Browser
"The oPageEngine Object was not created…" Message when Viewing a Crystal Report in the Web Browser
"User Session Has Expired" Message when Viewing a Crystal Report in the Web Browser
HTTP 500 or "ActiveX component can't create object" error viewing reports hosted on 64-bit Windows servers
The Crystal Reports ActiveX report viewer fails to install in Internet Explorer 8 on Windows 7 when User Account Control is disabled
The Crystal Reports ActiveX report viewer fails to install when using Internet Explorer 9 or Internet Explorer 10.
Unable to connect to data source warning / Common database connection and logon issues with troubleshooting steps.
Issues Using the ReCrystallize Pro Wizard
Error 1904 / Module...failed to register error occurs when installing ReCrystallize Pro.
"Runtime error 429: ActiveX component cant create object" when using the ReCrystallize Pro wizard
Error 42 Occurs when Launching ReCrystallize Pro on Windows Vista
"Runtime Error 13 – Type Mismatch" Occurs in the ReCrystallize Pro Wizard when the Dynamic Option is Selected
"Runtime Error 9 – Subscript Out of Range" when Setting Parameter Options in the ReCrystallize Pro Wizard
Starting Error Occurs when Launching the ReCrystallize Pro Wizard
Unlocking ReCrystallize Pro Fails