[ReCrystallize Pro]

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Access Denied or Internal Server error viewing a report with the Report Application Server / Crystal Enterprise Embedded.

 Article ID:  0009

 Date Created: April 22, 2004

 Last Modified: March 27, 2005

 Applies to:  ReCrystallize Pro  version 10.x, 11.x

Synopsis:

When attempting to view a web page created with the Report Application Server / Crystal Enterprise Embedded option, you receive the error

Analysis Server (0x80004005)
Access denied. Please check directory setting for files you can access.

or

HTTP 500 - Internal server error

or similar.

More Information: 

This error can occur when the Report Application Server/Crystal Enterprise Embedded is not configured to access report files in the directory where your .rpt file is located.  

Solution:

Configure the Report Application Server/Crystal Enterprise Embedded to access files in the directory where your report file is located.  You may wish to configure access to wwwroot or the root of your drive.  Because subdirectories are included, this will provide access to reports in any folder beneath this point in the directory tree.

Version 9 Report Application Server Steps:

1. Launch the RAS Configuration Manager from the Start Menu by clicking

Start -> Programs -> Crystal Enterprise 9 -> Tools -> RAS Configuration Manager

2. In the Report Directory field, type or browse to change the top directory to which RAS should have access.  Apply the change. 

3.  In

Control Panel -> Administrative Tools -> Services

stop the Report Application Server service and then restart the service.

Version 10 Crystal Enterprise Embedded Steps:

1.  Launch the Crystal Configuration Manager by clicking

 Start -> Programs -> Crystal Enterprise 10 -> Crystal Configuration Manager

2.  In the Configuration Manager Windows, right-click the Crystal Report Application Server and click Stop in the pop-up menu. 

3. Right-click Crystal Report Application Server and click Properties in the pop-up menu.

4.        On the Parameters tab, change the Option Type selection from Database to Server.

5. In the Report Directory field, type or browse to change the top directory to which CEE should have access.  Click OK to apply the change and exit.

6. Right-click the Crystal Report Application Server and click Start in the pop-up menu.

Status: