ReCrystallize Pro Support Frequently Asked Questions

Server Error in '...' Application.
An error occurred while attempting to load the Crystal Reports runtime.

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When attempting to view a Crystal Report on the web using ReCrystallize Pro's ASP.NET option, the following message is displayed:

Server Error in ... Application.

An error has occurred while attempting to load the Crystal Reports runtime.

Either the Crystal Reports registry key permissions are insufficient or the Crystal Reports runtime is not installed correctly.

Please install the appropriate Crystal Reports redistributable (CRRedist*.msi) containing the correct version of the Crystal Reports runtime (x86, x64, or Itanium) required. Please go to for more information.

More Information:

This error can occur when using a 32-bit Crystal Reports .NET runtime installation on a 64-bit version of Windows (this is common).  The error can usually be resolved by enabling 32-bit applications in the IIS Application Pool.  The location of this setting varies between different Windows versions.

For Windows 2008, go to Start, Administrative Tools, Internet Information Services (IIS) Manager.  Under Application Pools select the Application Pool (DefaultAppPool is used by default, but you may assign another Application Pool by creating a new application in IIS Management).  Under Advanced Settings, find Enable 32-Bit Applications and set the value to True.

Enable 32bit