ReCrystallize Pro Support Frequently Asked Questions

Starting Error

Article ID: 0002
Date Created: January 24, 2003
Last Modified: October 11, 2011
Applies to: ReCrystallize Pro Web Wizard for Crystal Reports versions 4.0, 5.0, 5.1

Synopsis:

When attempting to launch ReCrystallize Pro, either nothing happens or a small window says “Starting Error”.

Solution:

Close the window that displays “Starting Error” and try again to launch ReCrystallize Pro. Often the program will launch on a second attempt. If the problem is persistent or frequent, contact ReCrystallize Software for a new executable with a different Build which may eliminate the problem.

Status:

This is a known issue with the “wrapper” software used to unlock ReCrystallize Pro versions 4.x and 5.x. It affected only a small percentage of customers and did not otherwise hinder the operation of the software. This error does not occur in ReCrystallize Pro versions 11 and later.